Contacts and Roles on the Project
Client
- Organization
- Contact Name
- Phone Number
- Role on the project (i.e. engagement manager)
Student
- College / Program Affiliation
- Student Name
- Phone Number
- Role on the project (i.e. volunteer service-learner)
Instructor
- College / Program Affiliation
- Instructor Name
- Phone Number
- Role on the project (i.e. advisor / mentor to student)
Scope of Service
- Purpose and focus of the project … tied to:
- The client’s needs, and
- The service-learning opportunity for student
- Duration
- Starting Date
- Completion Date
- Product / Service Deliverables
- What are the agreed upon final product / service deliverables the student service-learner will complete?
- What are the estimated hours to complete each deliverable?
- What are the important mileposts and deliverable due dates?
Reporting & Project Management
- Feedback regarding:
- Student’s process / progress
- Student’s product
- Updates needed to:
- Client
- Instructor
- College or University
- How and when:
- Time-sheets
- Student reflections
- Status meetings
- Evaluations (interim and / or final)
Service Logistics
- Service location
- Is this a virtual opportunity (i.e. service conducted online)?
- Service address (if applicable)
- Transportation information
- Days / hours of service
- Background checks for student service-learners
- Requirements
- Timeframe
- Other key stakeholders: In addition to the engagement manager, list other key stakeholders (if any) who must be included in the project (i.e. technology support).
Needed from Client
- Information needs
- Access (to people and other resources)
- Supervision and training of the service-learner
- Other support
Ownership of Intellectual Property
- Who “owns” the work produced?
- What is the licensing of any work produced?
- Consider Creative Commons licensing options (see http://creativecommons.org/)
Confidentiality Statement
- What client information is to remain confidential?
- Confirms that the service-learner agrees that he/she shall comply with the client’s requirements for non-disclosure of confidential information.